Returns
We want you to be over the moon with your purchase, but if for any reason you need to return an item, please follow our return policy guidelines:
- All returns must be within 14 days of the delivery date.
- All returned items must be in new and unused condition and include a filled in return form (download here).
- The customer is responsible for all return shipping charges, and we recommend using a trackable shipping method.
- Must be shipped to the following address:
Orbit Innovatios
Attn: Return
55 Weston Road
Rochester
ME2 3HB
United Kingdom
Refunds
Once we receive your return and verify the condition of the item, we will process your refund or exchange within 14 days. We will issue the refund to the original payment method, and we'll let you know by email when the return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- Custom made products
- Digital downloads
- Made-to-order items
- Pre-order items
If you receive a defective or damaged product, please contact us to arrange a refund or exchange. And if your package gets lost in space, let us know - we'll do our best to help!
Please note that sale items are final sale and cannot be returned, and returns must be unused.
Contact Us:
If you have any questions regarding our return policy, please contact us at: